Refund policy

At NexFrame Store, we focus on delivering premium-quality products with safe packaging and careful handling. Customer satisfaction is important to us, and we are here to help in case of any issue with your order.

Returns

We only accept returns if:

  • The product is damaged during delivery
  • The product arrives broken or defective

To request a return, please contact us within 48 hours of receiving your order with:

  • Order ID
  • Clear photos/videos of the damaged product and packaging

Requests made after this period may not be accepted.

Refund Policy

Once the damaged product issue is verified by our team:

  • Your refund will be processed within 7 working days
  • Refunds will be sent to the original payment method used during purchase

Non-Returnable Situations

Returns or refunds will not be accepted for:

  • Change of mind
  • Wrong order placed by customer
  • Minor color or design variation due to screen/display settings
  • Used or damaged products after delivery

Contact Us

For any return or refund-related queries, please contact our support team +91 8770410367

Thank you for shopping with Nexframe.in